If customer wants to get in contact with you she needs to dial the 1-800-number shown at the bottom of the page.
Having a 1-800 number however is very expensive. It can cost thousands of dollars a year.
Can it be done better and cheaper?
Press 1 above!
A bit better: let the user call the 1-800 number directly from the webpage.
You can use WebRTC to add voice call features to your webpage and IXNX to route the call to the POTS network.
The "Call Support" button on the example page to the left actually works! Give it a try. Enter what number should be called below, and then press the button!
Enter 1-800 number to call:
(eg you can try call Amazon: 18662161072)
Now click "Call Support" at bottom left!
This gives a better experience to the customer - but your cost of having the 1-800 number is still the same!
Can it be done better and cheaper?
Press 2 above!
Now you are talking : call routed through SIP on the Internet.
When customer clicks "Call Support" her browser gets connected directly to your support's SIP telephones. The call is routed all the way through the Internet using the SIP protocol.
Now you don't need any expensive 1-800 number any more - the calls are free, using the Internet!
The "Call Support" button on the example page to the left now routes your call through Internet! Give it a try. Enter what SIP address should be called below, and then press the button!
Enter SIP address to call:
and click "Call Support" at bottom left.
If you do not have a suitable SIP client you can use our online SIP client:
Can it be even better?
Press 3 above!
Now I can see you too : Video calls!
Don't be limited to just voice calls - some issues are better explained if you can see what your customer is talking about!
Let the customer show you what she is talking about using her camera, or be able to see what is on her computer's screen.
The "Call Support" button on the example page to the left now opens a pop-up window allowing customers to make video calls to you.
Enter SIP address to call:
and click "Call Support" at bottom left.
If you do not have a suitable SIP client with video capabilities you can use our online SIP client:
Can it be even better? Press 4 above!
Chat with me.
Why limit your support to one-to-one communication?
Some customer's just want to ask a simple question. No need for an entire call for that.
The example page to the left has now got a chat window. Customers can type in their question that is sent to your support's SIP clients. One support employee can handle multiple chat sessions.
For more complex matters you can still use the "Call support" button.
Enter SIP address to call or chat with:
If you do not have a suitable SIP client you can use our online SIP client:
